PRODUCT.md §10.7

Staff assistant

Effective 16 September 2026. Binding long-form text is in PRODUCT.md. This page is the public copy.

The assistant is assistive. It is not legal advice, not a court e-filing system, and not CaseLines. A human attorney remains responsible.

Default: on-tenant rules for the matter the staff member already has open. Prompts are written to the audit log on the tenant and are not sent outbound.

Optional vendor. An operator may set LEGALSUITE_AI_PROVIDER to openai or anthropic and supply OPENAI_API_KEY or ANTHROPIC_API_KEY. Until that is set, no prompt leaves the tenant. When it is set, the prompt and that one matter’s staff-visible context (not file bytes, not other matters) are sent to that vendor. A missing key stays on the tenant.

Enabling a vendor is a cross-border transfer. Do not enable it on a production domain until a POPIA s 72 mechanism and the operator agreement you intend to rely on are in place.

The assistant does not invent case-law citations as fact. Deadlines follow the matter’s computed clocks. Outputs can be wrong. Tenant prompts are not used to train a shared model.